F.A.Q.

F.A.Q.

How long will it take to personalise?

For product specific lead times please refer to the individual product page to see which category your product falls into.

Our general guide to despatch times are as follows:
Despatched within 24 hours: Cards, Chocolate Bars
Despatched within 48 hours: Selected Mugs
Despatched within 1-3 days: Engraved, Printed Items, Embroidered and Candles
Despatched within 3-5 days: Ceramic and Printed Glass

You will then need to allow time for your item to be delivered.
Once we’ve dispatched your personalised gift, Royal Mail aim to deliver your order within 2 – 3 working days.

Please remember that our Royal Mail delivery times are estimates only. Sometimes, especially during busy times of the year Royal Mail delivery can take up to 5 working days.

Do you ship abroad?

We can deliver to most places but as standard we only deliver to the UK, if you wish to post something abroad then please get in touch for a delivery quote.

Do you offer gift wrapping?

Yes, we do on selected items. You should select the gift wrap option and then add your item to your basket. Please remember to select the gift wrapping option for each individual item you require to be gift wrapped

An item I ordered has arrived damaged or is wrong?

If this is the case please get in touch with us within 14 days via our email address. Please provide details of the item you wish to return, order number, if a replacement or refund is required and the reason for return.

Please note we cannot offer refunds on faults that have occurred due to misuse.

Please note that personalised products, products that are customised or spelling mistakes that you have made when placing an order cannot be refunded.

Will my item be exactly the same colour as the picture on your website?

We have made every effort to display as accurately as possible the colours and images of our products that appear in the store. We cannot guarantee that your computer monitor’s display of any colour will be accurate. Please be aware that if colour is important to you, your order is placed at your own risk.

Can you obtain items that are not displayed in your website shop?

If you can’t see exactly what you are looking for, then please feel free to contact us, as we may be able to wave our magic personalisation wand and source exactly what you are looking for.