F.A.Q.

F.A.Q.

HOW CAN I CONTACT YOU?

You can contact us via:

Email: tina@thebohoshop.co.uk

We will get back to you within 24 hours, if not sooner!

WHAT IS YOUR RETURNS POLICY?

We accept all returns received within 28 days of the purchase date.

For returns, please email us: tina@thebohoshop.co.uk, we will respond within 24 hours.

Once we have received your returns we will aim to process this within 1-3 days.

After checking your returns, we will process your refund via your original payment method. The processing time of refunding a transaction can take up to 7/14 days, dependent upon your bank.

We accept the return of all items that are unwashed, unworn and in their original condition with any labels still attached.

If your purchase is faulty, please let us know within 3 days of receipt, please do not use a faulty product. We cannot refund for used goods.

We cannot accept returns for items washed, or cared for, incorrectly.

HOW MUCH IS UK SHIPPING AND HOW LONG DOES IT TAKE?

Standard shipping for all U.K customers is free.

We aim to despatch your order within 1-2 working days (please note that at busier times i.e Christmas, orders may take 3 working days)

UK Orders will be despatched by Royal Mail Second Class and should be delivered within 3-5 working days after despatch.

Should you require your items quicker, we can also offer a Fast Track shipping solution. Please enquire via: tina@thebohoshop.co.uk for prices.

DO YOU SHIP INTERNATIONALLY?

Sorry, we currently do not deliver outside of the U.K.

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

All forms of payment are accepted and are securely processed via Stripe payments.

We also accept payment via Paypal. You will not need a Paypal account for this.

Payment can also be made via Direct Bank Transfer if you wish.

HOW SHOULD I WASH MY PRODUCTS?

Unless stated otherwise in our product information, all our products can be washed at home, via a cold machine wash (separately).

Do not use bleaching agents. Do not tumble dry or hang in direct sunlight.

We are not responsible for items washed incorrectly.

WHAT SIZE IS YOUR BEDDING?

Our duvets measure 215 x 235 cms approximately and are suitable for both a double & king size bed.

All our duvets fasten with ties therefore you can tie the duvet to accommodate a double bed . At its loosest it will also accommodate a king size bed.

Our pillows measure 66cm x 42cm

WHEN WILL YOUR 'OUT OF STOCK' PRODUCTS BE BACK IN STOCK?

We do our very best to keep our stock levels full. However, if an item is popular, it may go out of stock very quickly.

We aim to restock our most popular lines as soon as possible. So please check back regularly on our website or feel free to contact us and we will be able to give you a timescale.

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